is entertainment earth legit? Reviews & complaints 2024

Is Entertainment Earth a Legitimate Online Retailer?

Entertainment Earth is one of the largest online retailers for collectibles, toys, movies and pop culture merchandise. However, some customers may wonder – is Entertainment Earth legit or is it a scam site? In this blog post, we’ll explore Entertainment Earth’s legitimacy by looking at customer reviews, the company history and policies.

Customer Reviews and Ratings

One of the best ways to determine if a company is legitimate or not is by looking at what actual customers say about their experiences. Here’s an overview of Entertainment Earth’s ratings and reviews across various review sites:

Better Business Bureau (BBB)

The BBB gives Entertainment Earth an A+ rating. On a scale of 0 to 5 stars, the company has an average rating of 3.26 stars based on 190 reviews. The BBB indicates that most customers are generally satisfied with their purchases from Entertainment Earth.

Trustpilot

Entertainment Earth has a Trustpilot rating of 4.1 stars based on 459 reviews. This is considered an “excellent” rating on Trustpilot’s scale. Reading through the reviews, most customers highlight Entertainment Earth’s great customer service, fast shipping speeds and protection of merchandise. Negative reviews tend to focus more on issues with shipping carriers rather than Entertainment Earth itself.

ResellerRatings

This site gives Entertainment Earth a rating of 3.99 stars based on 177 reviews. Again, this is a very positive rating. Customers praise Entertainment Earth for their wide selection, packaging that protects items and quick response times to inquiries.

Reddit Forums

Searching Entertainment Earth on Reddit forums like r/funkopop show that the company has a good reputation among collectors. Most users say they are a reliable place to pre-order items and get good customer service if any issues arise.

Based on these customer review sites, it’s clear that Entertainment Earth has overwhelmingly positive feedback and high ratings. While no company is perfect, it suggests they treat customers well overall and are a legitimate business.

Company History and Policies

Besides customer reviews, you can also gauge a company’s legitimacy by looking at background details like how long they’ve been in business and their company policies:

Established in 1987

Entertainment Earth has been in business for over 30 years, which is a good sign of a stable, long-standing company. They started as a comic book store and mail order retailer before expanding into a wide variety of collectibles.

Licensed Distributor

Many of the items sold are official licenses from major brands like Marvel, DC, Star Wars, Funko and more. This shows Entertainment Earth has the proper licensing to legally sell these copyrighted products.

Secure Checkout and Payment Methods

Transactions take place on an HTTPS secure server. Major credit cards, PayPal and third party financing are accepted payment methods.

Satisfaction Guarantee

Customers have 30 days to return any item for a full refund. Defective items can be returned or exchanged anytime. This ensures customer protection.

Physical Store Locations

While primarily online, Entertainment Earth used to operate physical stores as well. This adds authenticity versus a pure “bricking and mortaring” online shop with no real world presence.

Contact Information Readily Available

Phone numbers, email addresses and live chat support are provided, so customers have many ways to get in touch. Transparency like this builds trust.

Combined with strong customer reviews, Entertainment Earth’s long company history, payment security practices and customer policies indicate this is very likely a fully legitimate online business.

Frequently Asked Questions

Now that we’ve established Entertainment Earth seems to be a genuine company, here are answers to some other common questions customers may have:

How long does shipping take?

Standard domestic shipping takes 3-7 business days once an order ships. Expedited 2-day and overnight options are available for a fee. International orders may take 1-2 weeks. Backorders ship as items become available.

Is their stuff protected during shipping?

Yes, Entertainment Earth is known for excellently packaging items to arrive in pristine condition. Most products ship in boxes with plenty of cushioning materials like air bags or bubble wrap.

Do they offer coupons or deals?

Occasionally Entertainment Earth runs promotions with codes for a % off or free shipping minimum purchase. Be sure to check their homepage, emails or social media for current offers. Joining their mailing list is a great way to learn about sales.

How do returns or exchanges work?

Items in their original condition can be returned within 30 days for a refund. Exchange a different item instead of a refund by contacting customer service. Defective merchandise can be returned anytime.

What payment methods do they accept?

The main options are all major credit/debit cards, PayPal, third party financing through PayPal Credit or Klarna. No checks or money orders are accepted.

Is their inventory accurate online?

For the most part yes, but as with any large retailer, sometimes shortages occur. If an item shows as in stock, it generally will ship promptly. Entertainment Earth will contact you for any out of stock pre-orders.

Hopefully these additional details help show how customer-friendly Entertainment Earth operates as an online toy and collectible merchant. Their practices suggest a high degree of legitimacy for collectors and fans.

Popular Categories to Shop

Now that we’ve established Entertainment Earth’s bona fides as a real company customers can trust, here are some of their most popular collecting categories worth browsing:

Funko Pop! Vinyl Figures

As one of the biggest Funko retailers, Entertainment Earth receives vast shipments of new and vaulted Pops regularly. Great place to stay on top of pre-orders.

Marvel Legends Action Figures

Hasbro’s highly detailed 6-inch Marvel line is heavily stocked here. Find Build-A-Figures parts and comic variants too.

DC Multiverse Action Figures

Similar to Marvel Legends but for the DC Universe, these figures capture all your favorite superheroes and villains.

Star Wars Black Series & Vintage Collection

Authentic Star Wars toys and ships from Hasbro, The Vintage Collection captures the classic Kenner toy designs.

Movie & TV Prop Replicas

High-end replicas of props and weapons from major franchises. Great for collectors and cosplayers alike.

Anime & Manga Figures

Large anime and manga figure selection from companies like Banpresto, Megahouse and more. Great for Dragon Ball, Naruto, Demon Slayer and more.

Trading Cards

Sports, Pokémon, Magic: The Gathering and more in both sealed and loose conditions.

This covers just a sampling – be sure to explore Entertainment Earth’s full lineup of merchandise yourself! With their selection and customer service reputation, it’s a top choice for collectors.

Final Thoughts

In summary, after evaluating Entertainment Earth across numerous factors like company history, policies, major licenses carried and overwhelmingly positive customer reviews – it is extremely evident this company is entirely legitimate to shop with confidence.

While no business is perfect, Entertainment Earth has taken clear steps to protect buyers, offer assistance and ship quality merchandise accurately represented online for over 30 years. Their wide selection makes them a one-stop-shop for any pop culture collectible too.

If you’re a fan of toys, statues, props or trading cards, I wholeheartedly recommend giving Entertainment Earth a look as a trusted source. Browse to your heart’s content knowing it’s a reputable company. Happy collecting!