is moosejaw legit Or scam? Reviews and complaints

Is Moosejaw a Legitimate and Trustworthy Outdoor Gear Retailer?

Moosejaw is one of the leading online retailers for outdoor gear and apparel. However, many people wonder – is Moosejaw legit? In this in-depth blog post, we will explore Moosejaw and analyze whether or not it can be considered a trustworthy company to shop with.

Company Background

Moosejaw was founded in 1992 in Ann Arbor, Michigan as a small retail store. They began online sales in 1998 and have since expanded into one of the largest online retailers for outdoor gear. In 2017, Walmart acquired Moosejaw for $51 million.

While being owned by a large corporation like Walmart may raise some eyebrows, Moosejaw has continued operating independently with its own brand and culture. They maintain a strong focus on clothing and equipment for activities like hiking, camping, cycling, skiing/snowboarding, and more.

Online Presence and Website

Visiting Moosejaw.com, several things stand out that indicate it is a legitimate company. The website is professionally designed with high-quality product images and descriptions. Their checkout and account creation processes feel secure.

Moosejaw is also very active on social media platforms like Facebook, Instagram, YouTube, and others. They regularly post new product launches, sales, and customer experience stories. This level of online presence and marketing would not be worthwhile for a scam operation.

Payment and Shipping Policies

When checking out an order on Moosejaw, they accept all major credit cards, PayPal, and promotional financing through Affirm. Customers can feel secure that their payment details are protected during transactions.

Shipping policies seem fair – standard shipping is free on orders over $50 within the US. Delivery estimates are provided upfront depending on the shipping method. Many customer reviews praised Moosejaw’s fast fulfillment times. Returns and exchanges can also be easily done for a refund.

Customer Reviews and Ratings

To get a sense of actual customer experiences, I examined Moosejaw reviews on sites like Trustpilot, Sitejabber and Google. While no company will make every customer completely happy, the overall sentiment about Moosejaw seems positive.

Across hundreds of reviews, Moosejaw maintained a 3-4 star rating on average. Positives commonly mentioned the large online selection, frequent sales, and knowledgeable customer service team. Complaints were minor issues like shipping delays or sizing problems – nothing indicative of a scam.

The multitude of reviews from verified customers provides strong evidence that transactions with Moosejaw are legitimate in practice for the vast majority of shoppers. Fake reviews would not be as consistently positive or cover such a long time span.

Industry Reputation

Within the outdoor gear community, Moosejaw has built a solid reputation over decades as a mainstream and trusted retailer. They are regularly recommended on outdoor forums and publications as a go-to online store.

Competing retailers like Backcountry and REI do not seem to view Moosejaw as deceptive competitors in any way. This industry peer recognition is a good sign Moosejaw operates with integrity in the market. Most scam companies do not achieve this level of mainstream branding.

Accreditations and Certifications

Businesses dedicated to deceit typically try to avoid oversight. However, Moosejaw maintains the necessary legal structures to give customers recourse if problems do occur.

They are registered as a corporation with the State of Michigan. Moosejaw is also an accredited business with the Better Business Bureau, maintaining an A+ rating. Such accreditations require transparency and addressing customer complaints.

Final Verdict – Is Moosejaw Legitimate?

After extensively researching Moosejaw’s background, policies, reviews and industry reputation – it is clear this company can be considered a legitimate and trustworthy online retailer. While no company is perfect, there are no obvious red flags to indicate Moosejaw exists primarily to scam consumers.

Shoppers can feel confident purchasing from Moosejaw knowing their payment details and personal information will be kept secure. Orders will be fulfilled and shipped properly. Effective customer service and a complaint resolution system are also in place should any post-purchase issues arise.

Moosejaw has established itself as a leading mainstream brand in the outdoor industry over decades, not through deception. They continue earning customer loyalty through great product selection, frequent deals, and trusted transaction experience. For outdoor gear and apparel needs, Moosejaw is certainly a retailer that can be legitimately recommended.