Is kygunco legit: reviews and customer complaints 2023

A Comprehensive Review of KYGUNCO Gun Superstore

As one of the largest online firearm retailers, KYGUNCO has become a trusted shopping destination for many gun owners. Carrying a broad inventory and offering competitive pricing are just part of the appeal – reliability and customer satisfaction are equally important when purchasing sensitive products like guns.

In this in-depth review, we’ll examine KYGUNCO’s reputation, policies, product selection and customer service to help you determine if they’re a good fit for your needs. Read on for an overview of what to expect when shopping with this online gun superstore.

Established Retailer With Solid Reputation

Founded in 2006 and based in Williamsburg, Kentucky, KYGUNCO has earned a prominent position in the online gun market over the past 16 years. Their expanding warehouse now ships orders across the USA and selected international locations daily.

Some important reputation benchmarks that speak to KYGUNCO’s longevity and trustworthiness include:

• Accredited by the Better Business Bureau with an A+ rating since 2007.

• Overwhelmingly positive reviews on sites like Trustpilot and Google, averaging 4.7-4.9 stars from thousands of customers.

• Endorsed by major industry publications and gun rights organizations for selection and customer service.

• Membership in key trade bodies like the National Shooting Sports Foundation.

While no company is perfect, KYGUNCO’s extensive track record of satisfied customers and accreditations help reassure new shoppers they can feel confident about purchases.

Huge Catalog of Firearms and Accessories

When browsing the KYGUNCO website, you’ll be impressed by the enormous range of products available – it truly lives up to its “superstore” name. Some categories worth highlighting:

• Handguns – Pistols from all major brands like Glock, Sig Sauer, Smith & Wesson, Springfield and more.

• Rifles – AR-15s, AK-47s, bolt-action hunting rifles, .22 trainers from CZ, Ruger, Remington and others.

• Shotguns – Pump-action, semi-auto for home defense, waterfowl or clay shooting.

• Optics – Riflescopes, red dot sights and night vision devices from Leupold, Vortex, Trijicon.

• Ammo – Factory new handgun, rifle and shotgun ammunition from top manufacturers.

• Gear – Holsters, cases, slings, targets, hearing protection, cleaning kits and spare parts.

Browsing is made easy through filters to narrow by caliber, action type, brand and other attributes. Selection truly has something for every shooter.

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Competitive Pricing Meets Daily Deals

Backed by their large order volumes, KYGUNCO passes along exceptional everyday pricing to customers. Whether shopping in-stock or pre-ordering upcoming releases, products consistently undercut MSRP and rival online stores.

Additionally, special pricing events like “One Shot Deal” provide huge temporary discounts across different manufacturer products each day. Recent examples include 20% off CZ shotguns or 15% off all Taurus handguns.

While sale pricing fluctuates, KYGUNCO’s regular market-leader prices mean shoppers can save money with every purchase versus shopping elsewhere – another great reason to consider them. Pair this with superb customer service and it’s a win-win.
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Streamlined Shopping Experience

KYGUNCO invested heavily in a well-designed ecommerce experience that runs flawlessly across desktop, mobile and tablet. Some features that optimize the shopping journey include:

• Instantly filtered search results updated in real-time based on selections.

• Product pages with abundant specs, photos at multiple angles, video reviews.

• Easy to build and save wish lists for future reference.

• Fast checkout with saved payment options, order tracking throughout fulfillment.

• Comprehensive order history and purchase details accessible anytime.

Minimal clicks and intuitive navigation ensure customers can efficiently find desired items, compare easily and place orders on any device without frustration.

Order Fulfillment You Can Rely On

Getting firearms into buyers’ hands quickly and safely after payment is crucial. Here are some positives regarding KYGUNCO’s fulfillment processes:

• Cutting-edge warehouse infrastructure allows rapid order picking and packing.

• Overnight shipping via carriers like FedEx gets most orders delivered within 2 business days of payment clearing.

• FFL transfers seamlessly coordinated for concealed carry permit holders.

• Thorough product inspection and packaging to arrive in perfect condition.

• Helpful status pages track orders from validation to out for delivery.

• Knowledgeable customer service reps assist with any issues that arise.

Efficient operations and obsessive attention to detail translated to overwhelmingly positive reviews about order experiences with KYGUNCO.

Industry-Leading Customer Service

Dig deeper and you’ll find KYGUNCO stakeholders care deeply about providing legendary customer service, not just prompt fulfillment. Here’s what makes their support stand out:

• Multi-channel contact via phone, email and 24/7 online chat for live assistance.

• Representatives are US-based, well-trained firearm specialists not outsourced overseas.

• Consistently fast response times, often less than 5 minutes even during peak hours.

• Willingness to go above and beyond, like replacing defective items no questions asked.

• Generous return windows and will work with customers on any issues.

Positive interactions build goodwill and encourage repeat/referral business among the firearms aficionados KYGUNCO serves. It’s a virtuous cycle for both parties.

Comprehensive Order Protection Programs

Consumers want assurances should unforeseen issues arise after receiving expensive or regulated items. KYGUNCO provides two optional programs:

• Insured Delivery – $14.95 covers firearms orders up to $5,000 if lost/damaged in transit.

• Product Protection Plan (PPP) – $14.95-$29.95 depending on total, covers replacement/repair cost of firearms for 3 years if factory defects emerge.

Few rivals offer such extensive protective coverage. Automatic enrollment saves money versus standalone insurance. Together with industry-leading customer service, these plans foster complete confidence in any transaction.

Ideal Retailer For Modern Gun Enthusiasts

In summary, KYGUNCO has quietly built an empire as the full-service one-stop-shop for gun owners. Their scale enables massive inventory selection at the absolute lowest prices. Meanwhile, dedication to online resources, fast order processing and going above for customers earns brand loyalty like no other in the industry.

As firearms become more mainstream for sport and self-defense, KYGUNCO smartly positioned itself as the ultimate destination whether one just starting their collection or a seasoned connoisseur. Consumers receive far more value than competitors furnish – it’s no wonder they continue growing exponentially each year. Any modern gun enthusiast will feel right at home.