is carvana legit and reliable place to buy a car? Reviews and Complaints 2023

 Is Carvana Legit? A Comprehensive Guide to Buying and Selling Cars Online

In today’s digital age, buying and selling cars online has become increasingly popular. Carvana, an online used car sales and purchase company, has gained significant attention in the automotive industry. However, many people still have doubts and questions about the legitimacy of Carvana. In this comprehensive guide, we will explore Carvana’s background, the car buying process, pricing structure, pros and cons, and frequently asked questions. By the end of this article, you’ll have a clear understanding of whether Carvana is a trustworthy platform for your car needs.

Understanding Carvana: An Overview

Carvana, founded in 2012 by Ryan Keeton, Ernest Gracia III, and Ben Huston, is an online used car sales and purchase company. It has gained recognition for its innovative vehicle vending machine, a first-of-its-kind concept in the United States. Carvana has grown significantly over the years and went public in 2017, trading on the New York Stock Exchange (NYSE) as CVNA. With a revenue of approximately $12.8 billion and a sales turnover of over 425,000 units of cars in 2021, Carvana has established itself as a prominent player in the automotive sales industry.

The Car Buying Process with Carvana

Buying a car through Carvana is a streamlined and user-friendly process. Here’s a step-by-step guide on how to purchase a car through Carvana:

  1. Browsing and Filtering: Visit Carvana’s website and browse through their wide selection of used cars. Utilize the filter function to narrow down your search based on specific criteria such as year, make, model, color, mileage, and more.

  2. Vehicle Inspection: Once you find a car of interest, Carvana provides a 360-degree view of the vehicle, allowing you to examine it from various angles. You can also access the vehicle’s history and Vehicle Identification Number (VIN) for further evaluation.

  3. Account Creation: To proceed with the purchase, create an account on Carvana’s platform by providing your name, phone number, email, and zip code. Note that signing up may result in receiving marketing emails from Carvana.

  4. Financing and Trade-In Options: At this stage, you can choose whether to trade in your old car, apply for a car financing plan, or make a cash payment for the selected vehicle.

  5. Delivery or Pick-Up: Select your preferred reception option, either picking up the car at the nearest Carvana’s car vending machine or opting for home/office delivery. Carvana offers delivery services across various locations.

Carvana Fees and Pricing Structure

Transparency is a key aspect of Carvana’s operations. Here’s an overview of the fees and pricing structure associated with Carvana:

  1. Pricing: Carvana follows a fixed pricing model, meaning the prices listed on their website are non-negotiable. Each car has a specific price tag, ensuring a straightforward and consistent purchasing experience.

  2. Delivery Fee: Carvana charges a delivery fee ranging from $190 to $599, depending on the type of car and its location. This fee covers the transportation of the vehicle to the buyer’s designated location.

  3. Additional Fees: While the purchase price remains fixed, there may be additional fees associated with specific services or programs. It’s important to review the details of these fees before finalizing your purchase.

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Carvana Privacy and Policies

Carvana prioritizes customer privacy and has implemented various policies to safeguard personal and financial information. Here are some key privacy policies to be aware of:

  1. Confidentiality: Carvana ensures the confidentiality of customer data, employing secure systems for data collection and storage.

  2. Fixed Pricing: Purchase prices for cars on Carvana’s website are fixed, providing transparency and eliminating the need for negotiation.

  3. Standard Delivery Fee: Carvana charges a standard delivery fee, which varies depending on the car and location. This fee is separate from the purchase price and covers the transportation of the vehicle.

  4. Return Policy and Warranty: Carvana offers a 7-day return policy, allowing buyers to examine the purchased vehicle and return it if necessary. Additionally, there is a limited warranty of 100 days or 4,189 miles (whichever comes first).

  5. Roadside Assistance: Carvana provides a roadside assistance policy that offers support services such as jump starts, towing, and emergency fuel assistance.

Pros and Cons of Carvana

Like any platform, Carvana comes with its own set of advantages and disadvantages. Let’s explore the pros and cons of using Carvana for your car buying or selling needs:


  1. User-Friendly Platform: Carvana offers a seamless and user-friendly e-commerce car purchase platform, making the car buying process convenient and accessible.

  2. Convenience: Carvana provides a hassle-free car shopping experience with easy payment and delivery options. The platform allows you to browse and purchase cars from the comfort of your home.

  3. Return Policy andWarranty: Carvana’s 7-day return policy and limited warranty provide peace of mind to buyers, allowing them to inspect the vehicle and ensure their satisfaction.

  4. Wide Selection: Carvana boasts a wide selection of used cars, offering various makes, models, and price ranges to cater to different preferences and budgets.

  5. Transparent Pricing: Carvana’s fixed pricing model eliminates the need for negotiation, providing transparency and reducing potential stress associated with price haggling.


  1. Limited Physical Inspection: While Carvana provides a 360-degree view and comprehensive vehicle information, some buyers may prefer a traditional physical inspection before making a purchase.

  2. Delivery Limitations: Carvana’s delivery services may not be available in all locations, which could restrict accessibility for some potential customers.

  3. Lack of In-Person Interaction: For those who value in-person interactions and test drives, the online nature of Carvana’s platform may not fully meet their preferences.

  4. Higher Prices: Due to the convenience and additional services provided by Carvana, the prices of their cars may be slightly higher compared to private sellers or local dealerships.

  5. Limited Negotiation Options: Carvana’s fixed pricing model means that buyers have limited opportunities to negotiate the price of a vehicle, which may be a disadvantage for those who enjoy bargaining.

Frequently Asked Questions (FAQs) About Carvana

  1. Is Carvana a legitimate company?
    Carvana is a legitimate and well-established online used car sales and purchase company. It is publicly traded on the New York Stock Exchange and has a significant presence in the automotive industry.

  2. Are Carvana cars reliable?
    Carvana conducts rigorous inspections and provides detailed vehicle information to ensure the quality and reliability of their cars. Additionally, the 7-day return policy and limited warranty offer added assurance to buyers.

  3. Can I sell my car to Carvana?
    Yes, Carvana offers a car-selling service. You can obtain an offer for your vehicle by entering its details on Carvana’s website. If the offer meets your expectations, you can proceed with selling your car to Carvana.

  4. How does Carvana compare to traditional car dealerships?
    Carvana offers a unique online car buying experience, providing convenience, transparency, and a wide selection of cars. Traditional car dealerships may offer in-person interactions and test drives, but they may lack the streamlined process and transparent pricing of Carvana.

  5. Is financing available through Carvana?
    Yes, Carvana provides financing options for car purchases. You can apply for financing during the buying process, and Carvana offers competitive rates and loan terms.

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Carvana has emerged as a prominent player in the online used car sales and purchase industry, offering convenience, transparency, and a wide selection of vehicles. While there are pros and cons associated with using Carvana, the platform provides a streamlined car buying experience with comprehensive vehicle information, fixed pricing, and additional services such as delivery and warranties. By understanding the process, fees, and policies of Carvana, you can make an informed decision about whether it is the right platform for your car buying or selling needs.

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