is legit or scam company? Reviews & complains 2024

Unlocking the Veracity: A Deep Dive into’s Legitimacy

The rise of online telehealth services has brought convenience and accessibility to medical care, but the legitimacy of these platforms often comes under scrutiny. In this extensive exploration, we delve into the core of, a prominent online telehealth provider, to decipher whether it stands as a reliable source for medical care.

Decoding the Mechanism’s unique approach to healthcare revolves around a fully virtual care model, eliminating the need for physical clinics. Patients initiate the process by visiting the website and filling out a detailed online questionnaire covering health issues, medical history, and current medications. For less complex cases like hair loss or acne, the questionnaire might suffice for an initial assessment.

However, more serious conditions, such as erectile dysfunction (ED) or significant dermatological issues, necessitate a video or phone consultation with’s licensed healthcare providers. The company boasts a team of physicians, nurse practitioners, and physician assistants based in the United States who diagnose patients and prescribe medications as deemed necessary.

Post-evaluation, the healthcare provider engages in a discussion with the patient about potential treatment options. This may involve prescribing medication, which can be conveniently delivered to the patient’s doorstep or electronically sent to their preferred pharmacy. extends its services to both insured and uninsured patients through various subscription plans, accommodating diverse healthcare needs.

The Spectrum of Services stands out for its diverse range of services, catering to an array of health concerns:

Erectile Dysfunction (ED)

Under the Roman brand, offers online consultations leading to the prescription of ED medications like sildenafil (Viagra), tadalafil (Cialis), and vardenafil (Levitra). This service is targeted at addressing issues related to achieving or maintaining an erection.

Hair Loss

For those grappling with thinning hair or hair loss, provides access to board-certified providers who can prescribe oral or topical medications like finasteride or minoxidil after a thorough review of medical history and symptoms.

Skin Care

Dermatology services include personalized treatment plans for acne, anti-aging, and various skin conditions. Prescriptions for topical creams, antibiotics, or oral medication are tailored to the specific needs of the individual.

Weight Management contributes to weight loss goals through telemedicine support, offering nutritional counseling, prescription options like semaglutide (Wegovy), and an injectables service.

Fertility & Birth Control

Healthcare providers at address fertility inquiries, conduct sexually transmitted infection screenings, and prescribe various oral or long-acting reversible contraceptives (IUDs or implants).

General Wellness

In addition to specialized services, covers general medical care, labs/testing, and chronic illness management, addressing issues such as diabetes and high blood pressure.

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The Pillars of Legitimacy

When scrutinizing the legitimacy of an online telehealth provider like, several factors come into play:

Licensure and Accreditation asserts that all its providers, including physicians, nurse practitioners, and physician assistants, hold valid licenses in the United States. Additionally, the company proudly displays accreditation status with the Better Business Bureau since 2018.

Prescribing Practices takes a robust approach to prescribing practices. Medications are sourced exclusively from licensed and accredited suppliers, and prescriptions are tailored based on clinical evaluations rather than relying solely on an online questionnaire.

Reputation and Reviews

Although no platform is flawless, manages to maintain average ratings ranging from 3.5 to 4 stars out of 5 on aggregate review sites like Trustpilot. Concerns typically revolve around pricing structures rather than the quality of care provided.

Data Privacy and Security

Recognizing the importance of patient privacy, transparently outlines its adherence to HIPAA compliance for safeguarding personal health and payment information. In the realm of telehealth, robust security measures are paramount.

Response to Criticism

A key trait of legitimate companies is their ability to acknowledge and address concerns constructively. appears committed to this principle, actively responding to common complaints and striving to enhance the overall care experience.

Clinical Effectiveness Monitoring

Ensuring the quality of treatment requires continuous monitoring of outcomes over time. claims to incorporate ongoing evidence-based practices and conducts follow-up assessments to evaluate the clinical effectiveness of prescribed treatments.

Contact and Billing Transparency excels in maintaining transparency in its operations. Legal and contact information is easily accessible on the website, and details regarding billing, payment methods, costs, and financial assistance options are presented upfront, leaving no room for unexpected charges.

The Echo of Customer Reviews

To gain a more nuanced perspective on’s performance, let’s delve into what actual customers have to say:

Positive Reviews

A prevailing sentiment among satisfied patients is the convenience of virtual care from the comfort of their homes. Short wait times for prescription refills and provider responses, coupled with swift shipping, receive commendation. Users treated for hair loss, acne, and ED express contentment with positive results and emphasize the affordability of’s pricing, especially when compared to in-person alternatives.

Mixed Reviews

Some users express frustration with additional costs beyond expectations, such as bloodwork or consultations not covered by their plans. Billing confusion during subscription setup has caused intermittent issues for a few, requiring time to resolve. A minority of dermatology or weight management patients report minimal responsiveness or limited effects from treatments, highlighting the inherent variability in individual biological responses.

Negative Reviews

A handful of negative reviews cite unsatisfactory phone or video quality impacting the provider’s examination abilities. Some users experienced delays in prescription fulfillment due to errors that needed resolution through customer support. The pricing structure and the potential for surprise renewal fees emerge as prominent sources of criticism. While some feel the monthly pricing is upfront, they perceive it as inflating total costs in the long run compared to traditional methods.

Despite these concerns, the prevalence of positive reviews significantly outweighs the negative ones. Dissatisfied users appear tied to specific issues, primarily related to billing glitches, rather than expressing dissatisfaction with the actual care received.

The Verdict on Legitimacy

Considering the extensive evaluation of licensing, clinical protocols, reputation, customer reviews, and responses to criticisms, a reasonable conclusion emerges: should be recognized as a legitimate telehealth service. Like any innovative healthcare model, there are learning curves, and not all patients will experience 100% positive results due to variable biological factors.

However, demonstrates a commitment to adhering to regulatory standards, ensuring safe medication sourcing, employing qualified practitioners, addressing criticisms constructively, and monitoring care quality and outcomes. These attributes align with the hallmarks of legitimacy in the realm of healthcare.

While the monthly subscription costs may not align with everyone’s long-term preferences, the acknowledgment of learning curves in areas like billing support resonates positively. The convenience and quick access to care seem to be well appreciated by many users for the issues they treat. In essence, effectively delivers care within a trustworthy online framework.

For individuals comfortable with telemedicine and who prefer the convenience of virtual care from home, emerges as a potential solution to meet their treatment needs satisfactorily. As with any decision related to healthcare providers, thorough research is recommended. Prospective users should not hesitate to seek clarification on any unclear policies before deciding if is a good fit for their specific situation.

In summary, the available transparency into’s practices, coupled with feedback from real users, provides sufficient evidence to conclude that can deliver medical services safely and effectively. This positions as a legitimate telemedicine provider worthy of consideration, especially for those dealing with mild to moderate health issues.

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