An In-Depth Look at Great Patriot Store Reviews and Complaints

The Great Patriot Store bills itself as an online retailer run by conservatives and patriots selling American made products. However, a look into customer reviews and complaints reveals a more complicated story. In this post, we’ll take a deeper dive into what customers are saying about their experiences with the Great Patriot Store.

Better Business Bureau Reports Numerous Complaints

One of the first places to look for customer feedback is the Better Business Bureau (BBB). On the BBB profile for the Great Patriot Store, they have an unsatisfactory rating of F.

Some notable complaints on file with the BBB include:

• Customers reporting unauthorized charges on their credit cards for items they did not order from the Great Patriot Store. In some cases, customers stated they were charged for random “junk” products.

• Long shipping wait times, with some customers waiting over 2 months to receive their orders. Many received no update or tracking information during this period.

• Poor customer service response to issues. Multiple complaints state it was near impossible to get ahold of anyone at the store to remedy problems or process refunds.

• Quality control issues. A few reviews mentioned items arriving damaged or defective. Returns and exchanges were said to be a big hassle.

With 36 complaints closed in the last 3 years and only 1 resolved in the customer’s favor, it’s clear customer satisfaction is a major problem according to the BBB reports. Unresolved charge disputes seem to be one of the biggest pain points.

Negative Reviews Across Multiple Sites

Looking beyond just the BBB, reviews across various retailer review sites paint a similarly negative picture:

ResellerRatings

Of the 36 reviews on ResellerRatings.com, the Great Patriot Store has an abysmal 1/5 star rating. Complaints focus heavily on order fulfillment issues, poor communication, and difficulty resolving problems.

ConsumerAffairs

Despite only having a handful of reviews on ConsumerAffairs, the tone is consistently negative regarding slow shipping, incorrect/damaged items, and unhelpful customer service.

SiteJabber

With 72 reviews posted, Patriot Depot (an affiliated store) scores a mediocre 4.5/5 rating on SiteJabber. However, the majority of 1-3 star reviews complain about issues matching what’s found elsewhere – poor shipping, replacement parts never arriving, non-responsive support.

The message across all these major third party review sites is clear – fulfilled orders are often problematic in quality control, delivery speed, or customer experience when problems arise.

What Customers are Saying on Social Media

To get a truly rounded view, it’s important to also examine online chatter and complaints posted across social platforms:

• Most telling are the comments on the Great Patriot Store’s official Facebook page. Dissatisfied customers frequently vent their frustrations in comments, detailing shipping delays, damaged items, unauthorized charges, and support agents that won’t return messages or help resolve issues.

• On Twitter, there are sporadic tweets from customers looking for help with orders gone wrong, expressing dislike for the store’s poor responsiveness and quality assurance. These complaints appear to go unanswered.

• Comments visible on the store’s Instagram highlight further wrongful charges and inability to complete basic refunds/exchanges when items arrive damaged or defective.

• Posts in relevant Facebook groups see occasional warnings from members advising others to avoid the Great Patriot Store due to incompetent customer care being a recurring complaint.

Social mentions paint a highly consistent picture – even ostensibly satisfied customers spread the word of frustration-inducing customer service shortcomings at the retailer in question.

Not All Reviews Are Negative

It’s only fair to acknowledge not every customer leaves an angry review. On the Great Patriot Store website itself, most products display a solid average rating of 4-4.5 stars.

Some positive reviews found:

• Praise the selection of American made goods and company mission/values.

• Satisfaction with quality of certain clothing, jewelry, accessory items received.

• Orders that arrived reasonably quick without any issues mentioned.

However, it’s noteworthy that many 5-star reviews seem to be left within days/weeks of the order – not allowing enough time to surface potential problems. Additionally, extremely brief or overly positive feedback can hint at artificial or non-verified reviews.

The overwhelmingly negative feedback found on third-party sites implies legitimate satisfied customers may be in the minority. It’s clear quality control and consistent customer care is a major ongoing problem for many.

Reported Scam Allegations

As complaints have piled up, some customers have gone a step further by reporting the Great Patriot Store and associated resellers as outright scams. Scam reports cite:

• Persistent charges on cards for unauthorised orders, with no record or resolution provided.

• Phishing emails purporting to be from the company but designed to steal login/payment details from confused victims.

• Problematic/hassle-filled refund policies seemingly implemented to retain funds as long as possible without resolving disputes.

• Private watchdog groups warning of superficial similarities to well-documented fraudulent online drop-shipping rackets.

While scam accusations remain unproven, some warning signs present – from an unwillingness to properly handle routine issues, to reviews indicating unclear intent or competence in fulfilling orders as advertised. This calls the legitimacy of their entire operation into question.

Further investigation may be needed to substantiate or disprove more serious allegations, but the volume of complaints outlines clear deception of customers at a minimum.

Attempts at Reputation Repair

Following the increasing negative backlash, it seems the Great Patriot Store has tried various half-measures to improve their poor reputation:

• Created a separate “Patriot Depot” storefront as noted earlier on, with the same issues recurring under a new name.

• Enabled restricted commenting on social media profiles to limit disparaging feedback being visible.

• Begun deleting negative reviews and comments from their site as they appear.

• Sent canned PR responses via email to deter further complaints or suspicion of wrongdoing.

However, these reputation control tactics have ultimately proven ineffective against verifiable harmful experiences encountered by many real customers. Limiting feedback visibility has also damaged their credibility.

Overall, the Great Patriot Store seems either unwilling or unable to properly handle issues reported against them. Actions taken smack more of an image clean-up operation with little genuine resolve to improve as a business. Hard-earned trust remains broken.

Final Thoughts and Takeaways

In summarizing all available customer feedback, it’s undeniable the Great Patriot Store has serious, persisting problems delivering on their advertised service – from poor order fulfillment to unresolved disputes and accusations of unauthorized billing. Reports stretch back years with little tangible progress shown.

Some potential takeaways for consumers:

• Proceed with extreme caution ordering from this retailer due to widespread shipment delays and quality control complaints.

• Carefully monitor credit cards and bank statements for suspicious charges if an order is placed.

• Have very low expectations for customer service responsiveness should any issues arise.

• Consider more reputable American retailers as alternatives, even if selection or pricing is less competitive.

For the Great Patriot Store themselves, a major overhaul is evidently needed – not cosmetic changes, but a root-and-branch reform addressing fundamental customer experience failings. Until then, their troubled reputation appears well-earned according to available reviews. Further research is always prudent when controversy surrounds any online retailer.

In conclusion, this deep dive into consumer opinions exposes apparent downsides that contradict the Great Patriot Store’s promotion of themselves. Proceed cautiously or consider alternatives entirely based on the substantial complaints and warning signs present across numerous independent sources. Authentic positives are scarce in comparison.