If you have been asking yourself “what is the TPS scam?” — you are not alone. This query has exploded 4,900% in worldwide searches in the past 24 hours, making it one of the single fastest-rising scam topics anywhere in the world right now. This post breaks down exactly what the TPS scam is, who was affected, what you should do if you received a notice, and how to protect yourself.
What Is TPS?
TPS stands for TriZetto Provider Solutions — a US-based company that provides billing-related services to healthcare providers, including hospitals, health systems, and physician practices. In simpler terms, TPS is the middleman that processes insurance eligibility verifications and medical billing transactions on behalf of healthcare providers across America. Because of the nature of its business, TPS handles extremely sensitive patient data including names, dates of birth, Social Security numbers, insurance policy details, and health-related information.
What Is the TPS Scam / What Happened?
In late 2025, TriZetto Provider Solutions experienced a significant cybersecurity breach. On October 2, 2025, TPS became aware of suspicious activity within a web portal used by its healthcare provider clients to access TPS systems. An investigation — conducted with external cybersecurity experts and notified to law enforcement — determined that beginning in November 2024, an unauthorized actor had been quietly accessing records related to insurance eligibility verification transactions.
In short: hackers had been inside TPS systems for nearly a year before being detected, silently collecting personal health and insurance data on millions of Americans.
TPS notified affected healthcare providers beginning on December 9, 2025. For providers that accepted the offer, TPS then began sending notifications to affected individuals — meaning ordinary patients whose data was compromised — at their last known addresses. This is where the confusion about “the TPS scam” begins: many people are now receiving letters or emails about this breach and are wondering whether the notice itself is a scam, or whether the underlying breach is what they need to worry about.
Am I Affected by the TPS Data Breach?
You may be affected if:
- You have been a patient at a US hospital or medical practice that uses TPS for billing and insurance verification
- You have received a letter or email about a TPS data breach or a notice directing you to tpsincident.kroll.com
- You received an offer for free identity monitoring or credit monitoring related to “TriZetto Provider Solutions”
Is the TPS Notice I Received a Scam?
This is the key question that is driving the 4,900% search spike. Here is how to tell the difference:
The REAL TPS notification:
- Comes from TriZetto Provider Solutions or is managed by Kroll, the cybersecurity and risk consultancy managing the breach response
- Directs you to tpsincident.kroll.com to enroll in free identity monitoring services
- Offers free credit monitoring, fraud consultation, and identity theft restoration at no cost to you
- Has an enrollment deadline of May 8, 2026
- Provides a dedicated call center at (844) 572-2725 available 8am–5:30pm Central Time on business days
- Does NOT ask you to pay any money
A FAKE scam using TPS as cover:
- Asks you to pay a fee to claim your “identity protection” benefit
- Asks for your bank account details, Social Security number, or login credentials
- Directs you to a website that does NOT match tpsincident.kroll.com
- Creates extreme urgency, threatening consequences if you do not act immediately
- Has spelling or grammar errors in the communication
What Should You Do If You Were Affected?
If you received a legitimate TPS notice, here is your action plan:
- Enroll in the free identity monitoring at tpsincident.kroll.com before May 8, 2026
- Place a fraud alert with the major credit bureaus — Equifax, Experian, and TransUnion
- Consider a credit freeze — under US federal law, credit freezes are free and can prevent new accounts from being opened in your name
- Monitor your health insurance statements for any services or charges you did not incur — this breach specifically involved health and insurance data, so medical identity theft is a real risk
- Be extra vigilant about any emails or calls claiming to be from your health insurer or hospital, especially ones asking to verify your personal information
Why Is the “TPS Scam” Trending Globally?
The reason this is trending worldwide — not just in the US — is that the notifications are now reaching millions of people simultaneously. When a large number of people receive the same unexpected letter about a breach and a site they have never heard of, the instinct is to search for it online immediately to check if it is real. The 4,900% spike in “what is the TPS scam” reflects millions of people doing exactly that, all at once.
Our Verdict
The TPS data breach is real. TriZetto Provider Solutions experienced a genuine cyberattack that exposed protected health information. If you received a legitimate notice, take action before May 8, 2026. If any communication related to TPS asks for money or your banking details — that is a secondary scam riding on the back of the legitimate breach notification. Do not fall for it.
Have you received a TPS notice? Share your experience in the comments below and let us help others figure out if their letter is real!
