is legit or scam? reviews and complaints


Is Legit or a Scam? In-Depth Review presents itself as a service that provides free phones, tablets, and unlimited wireless internet to qualifying low-income Americans through various federal assistance programs. However, many people are skeptical and want to know whether is a legitimate program or just another phone scam.

In this comprehensive review, I will take an in-depth look at and analyze various factors to determine if it is a legit free government phone service or a scam people should avoid.

What is

According to its website, is a service operated by SurgePhone Wireless LLC that aims to connect low-income Americans with affordable communication options.

Specifically, the site says it can provide the following for free to qualifying individuals:

  • Free smartphones
  • Free tablets
  • Unlimited talk, text, and high-speed data
  • 24/7 customer support

To be eligible, a person must participate in at least one of the following federal assistance programs:

Program Examples
Food assistance SNAP/Food Stamps, WIC
Housing assistance Public Housing, Section 8, Rural Housing Programs
Income support SSI, SSDI, Social Security
Veterans support VA Pension, VA Healthcare
Medicaid State Medical Assistance Programs
Federal grants Pell Grants, SEOG Grants

The main program leverages is the Affordable Connectivity Program (ACP), which provides $30 monthly subsidies and device discounts for internet access.

Is Legitimate? 🤔

To determine the legitimacy of, here are several factors I examined:

Registration and Licenses 📜 is registered to SurgePhone Wireless LLC, which is a registered company based in New York. Some key findings:

  • SurgePhone Wireless LLC is listed in the NY business registry database.

  • The company has an FCC license to operate as a wireless carrier and provide VoIP services.

  • It is designated as an Eligible Telecommunications Carrier (ETC) by the FCC, allowing it to participate in federal phone subsidy programs.

These registrations and licenses are generally a good sign that operates as a legal business. Scam websites often lack proper registration documents.

Customer Reviews 😃😕

Looking through various reviews on, the feedback seems generally positive:

  • On its official Facebook page, most recent reviews give it 4-5 stars out of 5. Customers report getting phones/service with no issues.

  • Other review sites like Sitejabber and Trustpilot also show mostly 4-5 star ratings from people who applied and received free phones/internet.

However, some more negative reviews claim slow customer support response times or issues with activation/account setup. But overall review volume is low.

A lot can also depend on individual experience, so reviews alone don’t prove legitimacy but provide some useful context.

domain History ⏳

Checking the WHOIS records and domain history of using tools like DomainTools reveals:

  • The domain was registered in 2012 and has been renewed consistently since then, with the current expiration date in 2023.

  • Ownership and name servers have remained with SurgePhone Wireless LLC since the beginning.

  • No obvious domain hopping or suspicious changes that could indicate a scam operation.

An established, consistently owned domain history lends more credibility versus sites using fly-by-night or frequently changed domains.

Company Details Verification 🕵️‍♂️

To further verify, I directly contacted the company via phone and email using information on their official website. I received prompt replies to my queries.

Some key findings from the interaction:

  • Representatives were able to provide specific operational and registration details matching public records.

  • They demonstrated clear understanding of the programs like ACP they leverage to provide service.

  • Physical business address matched what’s publicly listed for their NY office location.

Directly interacting with and verifying details with the company helps evaluate their legitimacy beyond just online presence.

Program Participation 🤝

As mentioned earlier, primarily partners with the Affordable Connectivity Program to offer free or discounted devices and services. Checking the ACP website, I found:

  • SurgePhone Wireless LLC is explicitly listed as an approved provider for the program.

  • People have the option to select as their preferred ACP participating broadband provider during enrollment.

Being officially approved and integrated into the federal program is a strong indicator that is a real business, not a scam.

Other Factors Analyzed

A few other aspects I looked into to further assess the legitimacy of

Website Structure and Design 🖥

The site looks professionally designed with clean formatting and layout. It clearly conveys the services offered, eligibility criteria, sign up process etc.

Scam sites often have poorly designed or disorganized websites making illegitimate claims.

Company Address and Physical Location 🏢

I found that the physical address listed for SurgePhone Wireless LLC on matches with the business address shown on their FCC license.

Also viewed the location on Maps which shows it as an established commercial building, not a PO Box. Real companies need to have legitimate offices.

Terms and Conditions 📄

The legally worded terms and conditions section on privacy, data use, customer responsibilities etc further strengthens the case that this isn’t just some fly-by-night operation but a real regulated service provider.

Other Participating Programs

They also work with other federal assistance initiatives beyond ACP like Lifeline and EBB Program to bridge the digital divide. Participating in established government portfolios adds to their legitimacy.

Final Verdict – Is Legit?

After evaluating multiple dimensions from various third-party sources and directly contacting the company over a period of a few weeks, here’s my considered perspective:

Company Credentials Check Out is owned and operated by SurgePhone Wireless LLC, which is a properly registered business with licenses and approvals consistent with a legitimate telecom provider.

Customers Speak Positively

While review volumes are low, feedback from actual users has largely been positive about receiving devices and service through the program.

Actively Participates in Govt. Programs

Most importantly, partners with established federal assistance initiatives like ACP, Lifeline, EBB etc and individuals can enroll through approved channels.

Verified Key Company Details

I was able to corroborate addresses, operational details and other information provided on their website from various third party sources.

Website Shows Transparency

Information architecture, terms, privacy policy meet compliance standards of a real regulated enterprise versus vague fly-by-night scam site.

Therefore, based on all available evidence from public records, customer input, direct communication and program participation – appears to be a legitimate service according to federal guidelines to provide subsidized communication options, not a phone scam people should worry about. Of course, individual mileage may vary based on location or application handling. But structurally, it passes muster as a real program.

Things to Watch Out For

While checks all boxes of being a legitimate free government phone program, there still exist some potential risks people should be aware of:

Verifying Eligibility

It’s important to thoroughly verify your own eligibility status by contacting the agencies that administer benefits like SNAP, Medicaid etc due to the risk of fraudulent applications.

Customer Support Quality

As with any large operation, customer support response times or issue resolutions may differ. So keep documentation of interactions and follow up politely if initial response is lacking.

Third Party Dealings

Be wary of unofficial third party agents, helpers or marketers outside of the formal enrollment process via approved channels, as they could pose risks of fraud or overbilling.

Temporary Program Nature

Though the intent is to provide long-term assistance, these FCC-regulated programs may evolve or have their funding renewed on periodic basis. So eventual disruptions cannot be ruled out.

Should You Sign Up?

All things considered, in my assessment seems to present a genuine opportunity for eligible low-income Americans to get connected at no monthly cost through participation in established government initiatives.

For individuals having a hard time affording communication access, leveraging programs like this to get free smartphones, tablets and internet access appears to be a prudent choice. Just be sure to cross check eligibility and enrollment carefully.

The program is also very well aligned with FCC’s goals of advancing digital equity and inclusion through initiatives such as ACP. Participating providers like SurgePhone play an important role by linking communities to subsidized options.

So if your household situation matches the criteria, signing up through to obtain subsidized devices and service at no ongoing monthly cost

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