is ticketsmarter legit or not? Reviews and complaints

Is TicketSmarter a Legitimate Ticket Resale Marketplace?

In the world of ticket resale, it’s crucial to distinguish between trustworthy platforms and potential scams. One such platform that often comes under scrutiny is TicketSmarter. Is TicketSmarter a legitimate ticket resale marketplace? Let’s delve into the details to find out.

About TicketSmarter

TicketSmarter is not a newcomer to the ticket resale scene. It has been in business since 2009, offering a platform for people to buy and sell tickets to various live events. The company operates as a subsidiary of Goody Entertainment, LLC, a privately held entity headquartered in Leawood, Kansas.

Trustworthiness Factors

When assessing the legitimacy of a ticket resale platform like TicketSmarter, several factors come into play.

Better Business Bureau (BBB) Accreditation

One of the hallmarks of trustworthiness is BBB accreditation. TicketSmarter proudly holds an A+ rating with the BBB. This rating signifies that the company meets stringent standards for business ethics and customer service.

Certified Seller on Vivid Seats

TicketSmarter’s credibility extends beyond its own platform. It is also a certified seller on Vivid Seats, a prominent name in the ticket resale market. This partnership further reinforces TicketSmarter’s commitment to providing legitimate tickets.

The TicketSmarter Guarantee

A crucial aspect of ticket resale is the guarantee offered by the platform. TicketSmarter offers a 100% guarantee on all tickets sold through its platform. This guarantee means that if you purchase a ticket that turns out to be invalid, TicketSmarter will either refund your money or provide you with replacement tickets. This assurance is a testament to the company’s dedication to customer satisfaction.

Tips for Ensuring Legitimacy

While TicketSmarter strives to maintain a trustworthy platform, buyers should also take some precautions to ensure they receive legitimate tickets.

Verified Sellers Program

TicketSmarter operates a verified seller program that ensures all sellers on its platform are legitimate. When purchasing tickets, make sure they are being sold by a verified seller to reduce the risk of encountering counterfeit tickets.

Pricing Comparison

Compare ticket prices on TicketSmarter with those on other legitimate ticket resale marketplaces. If the prices seem significantly lower than the market average, exercise caution, as excessively cheap tickets may be counterfeit.

Early Ticket Acquisition

To increase the likelihood of receiving valid tickets, aim to acquire your tickets well in advance. TicketSmarter typically delivers tickets within 24 hours of purchase, ensuring you have ample time to review them.

Additional Verification Steps

If you’re still unsure about the legitimacy of your tickets from TicketSmarter, consider these additional verification steps:

Physical Ticket Inspection

For physical tickets, meticulously inspect them for spelling errors, discrepancies in dates, and overall ticket quality. Legitimate tickets are unlikely to contain spelling errors and are often printed on high-quality paper stock.

Digital Ticket Verification

For digital tickets, contact the event organizer or venue directly to verify the ticket’s authenticity. You can also attempt to scan the ticket barcode to confirm its validity.

Contact TicketSmarter’s Customer Service

If any doubts persist, don’t hesitate to reach out to TicketSmarter’s customer service team. They are available 24/7 to assist you and address any concerns you may have about the legitimacy of your tickets.

In conclusion, TicketSmarter is indeed a legitimate ticket resale marketplace with a solid track record, BBB accreditation, and a commitment to customer satisfaction through its guarantee. By following the provided tips and taking the necessary precautions, you can confidently purchase tickets from TicketSmarter for your favorite live events. Enjoy the show!

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