is sunshine mobile legit or scam? Reviews & complains 23

Is Sunshine Mobile Legit?

Sunshine Mobile is a mobile phone retailer in the UK that offers contracts without credit checks. Consumers are always looking for affordable phone plans, so a company like this sounds appealing. However, it’s important to fully research any company before signing up. In this in-depth review, I will explore what people are saying about Sunshine Mobile across Reddit, Trustpilot, and other review sites to determine if it is a legitimate option.

How Sunshine Mobile Works

Sunshine Mobile operates by offering mobile phone contracts on pay-as-you-go and no upfront cost monthly plans through major UK networks like EE, Vodafone, Three, and O2. They target those who may struggle to pass traditional credit checks due to past financial issues. No hard credit checks are performed.

Instead, plans have higher monthly costs compared to direct with networks. Phones can be obtained on plans spread over 12-24 months. A refundable deposit may also be required upfront for the handset which is reimbursed after on-time payments. Customers need to commit to a 6-24 month minimum term.

Plans are available on the Sunshine Mobile website with filters to select network, data allowance, and other options. Handsets from brands like Apple, Samsung, and Google can be chosen. Orders are then fulfilled and serviced through the partner networks. Customer support is provided directly by Sunshine Mobile.

Sunshine Mobile Reviews

To see what actual customers say about their experience, let’s analyze Sunshine Mobile reviews on popular sites:


On Trustpilot, Sunshine Mobile has a moderate rating of 3.9/5 stars from over 3,400 reviews. Positives include good customer service, no credit checks allowing access, and reliable network coverage through major partners.

However, numerous 1-star reviews cite issues like long shipping delays, missing or broken phones on arrival, difficulties cancelling contracts, and poor aftersales support. Some also question the true cost of plans versus direct with networks. The mixed feedback shows reliability can be hit or miss.


Browsing the subreddit r/LegalAdviceUK reveals several posts from unhappy Sunshine Mobile customers. Common problems involve excessively high bills, impossible-to-reach customer support, arbitrary charges even after cancelling, and privacy concerns over aggressive marketing practices.

Others discuss the difficulty of returning phones or getting refunds within the required period. This suggests customer rights may not be properly respected. While some do vouch for it, the number of complaints raises red flags.

Other Review Sites

Additional review aggregators like and BritainReviews report similar experiences. Few outright accuse Sunshine Mobile of being a scam but emphasize inconsistencies, unexpected costs, and poor commitment to customer satisfaction. The majority would not recommend signing up due to the risks involved.

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Weighing the Pros and Cons

Now that we’ve delved into the world of Sunshine Mobile and examined the various reviews and feedback, it’s time to weigh the pros and cons of considering their services.

Pros of Sunshine Mobile

  1. No Credit Checks: Sunshine Mobile’s primary selling point is the absence of traditional credit checks. This makes it an attractive option for individuals who may have been rejected by major networks due to past financial issues.
  2. Access to Major Networks: Sunshine Mobile partners with major UK networks like EE, Vodafone, Three, and O2. This means customers can access reliable network coverage, similar to what they’d get with the network providers directly.
  3. Customer Service: Many reviews on Trustpilot praise the company’s customer service. Having good customer support can be a vital asset, especially when issues arise.
  4. Flexible Plans: Sunshine Mobile offers a range of plans, including pay-as-you-go and no upfront cost monthly plans. Customers can choose from various options, including network selection and data allowances.
  5. Choice of Handsets: Customers can select handsets from reputable brands like Apple, Samsung, and Google, which provides a degree of flexibility and choice.

Cons of Sunshine Mobile

  1. Mixed Customer Feedback: The most significant drawback is the inconsistent feedback from customers. While some have had positive experiences, a substantial number have encountered issues, including delivery delays, missing or damaged phones, difficulties in canceling contracts, and poor aftersales support.
  2. Hidden Costs: Some customers have raised concerns about the actual costs of plans compared to going directly through major network providers. This lack of transparency can make it challenging to evaluate the true value of the services.
  3. Privacy and Marketing Concerns: Reports of aggressive marketing practices and privacy concerns have been raised, indicating that Sunshine Mobile may not always prioritize customer privacy and satisfaction.
  4. Contract Commitment: Customers are required to commit to a minimum term of 6-24 months, which may not be suitable for everyone, especially if the experience turns out to be unsatisfactory.
  5. Deposit Requirement: While Sunshine Mobile may not perform credit checks, they do require a refundable deposit for the handset. This upfront cost can be a barrier for some potential customers.

Is Sunshine Mobile Right for You?

Whether Sunshine Mobile is a legitimate option for you depends on your specific circumstances and risk tolerance. Here are some key considerations:

  1. Credit History: If you have a poor credit history and have been rejected by other providers, Sunshine Mobile could be a lifeline. However, be prepared for potential issues, and make sure you thoroughly understand the terms and costs.
  2. Risk Tolerance: If you are risk-averse and prefer a hassle-free experience, it might be wiser to explore more established options through major networks or reputable retailers.
  3. Alternative Options: Investigate alternative ways to build your credit. There are services designed for individuals looking to improve their creditworthiness without the potential drawbacks associated with Sunshine Mobile.
  4. Read the Fine Print: Before signing any contract, always read the terms and conditions carefully. Ensure you fully understand the costs, obligations, and potential penalties.

Final Thoughts

After considering online reviews and discussions from multiple perspectives, it seems Sunshine Mobile provides mobile contracts to those rejected by traditional credit checks. However, the experience can be hit-or-miss. While some remain satisfied customers, complaints of questionable charges, unreturned deposits, unresolved issues, and undelivered orders appear common.

The mixed feedback and lack of transparency into full costs of plans versus direct make it difficult to rely on Sunshine Mobile wholly. Those with no other options may proceed carefully while thoroughly reading contracts and policies. But for most, direct with reputed networks or carriers through retailers like Carphone Warehouse offer more certainty minus hassles down the line.

Alternative options for building credit do exist as well through services designed for responsible use. Overall, Sunshine Mobile could prove a gamble not worth taking due to the likelihood of issues cropping up, especially for the risk-averse. More reliable choices are out there.

In summary, Sunshine Mobile delivers phones to some without credit checks as promised. However, inconsistencies in delivery, billing, support and repairs indicate it may not uphold customer interests to the same standards as major networks. Proceed only if prepared to handle potential difficulties independently. But safer network options exist and are worth exploring first before signing long Sunshine Mobile contracts.

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