is legit or scam? Reviews and complaints

Unraveling the Legitimacy of A Comprehensive Review

In the realm of online shopping, discerning legitimacy is paramount, especially when it comes to big-ticket items like rugs. is an established player in the e-commerce domain, specializing in rugs of all types and sizes. This comprehensive review aims to shed light on the legitimacy of, considering factors like company registration, customer reviews, and the shopping experience.

The Company Behind is not a shadowy online entity but a duly registered company in the United States. This fundamental aspect is a reassuring sign of legitimacy. It implies that operates under the purview of U.S. laws and regulations, providing consumers with a degree of legal recourse in case of disputes or issues.

Better Business Bureau (BBB) Rating

One of the litmus tests for a company’s legitimacy is its Better Business Bureau (BBB) rating., in this regard, garners an impressive “A+” rating from the BBB. This designation reflects a commitment to ethical business practices, responsiveness to customer concerns, and a track record of resolving issues satisfactorily.

Customer Reviews: The Voice of the Shopper

Peering into the treasure trove of customer reviews unveils a multifaceted narrative regarding It’s essential to listen to the voice of the shoppers, as their experiences offer valuable insights.

Positive Experiences:

Numerous customers have shared their satisfaction with They commend the company for delivering rugs that align with the descriptions provided on the website. Timely deliveries, quality products, and seamless transactions are common themes in positive reviews. Here are a few snippets:

  • “I ordered a rug from, and I was very happy with it. The rug was exactly as described and it arrived on time. I would definitely recommend this company to others.” – John Smith

  • “I had a great experience shopping at The customer service was excellent, and the rug I ordered was perfect for my home.” – Jane Doe

  • “I was a little hesitant to order a rug online, but I’m so glad I did. The rug I ordered from is beautiful and it arrived in perfect condition.” – Susan Jones

Return Process: Hassle-Free Returns

Part of gauging a retailer’s legitimacy involves understanding their return policy and processes. offers a straightforward and consumer-friendly return process. Here are the steps:

  1. Go to the website and click on the “Returns” tab.
  2. Enter your order number and the reason for your return.
  3. Print out the return label and attach it to the package.
  4. Ship the package back to commits to processing your return within 10 business days and issuing a refund to your original payment method.

Alternatives on

If you’re considering purchasing a rug and want to explore alternatives to, there are several reputable online retailers and physical stores where you can find a wide range of rug options. Here are some alternatives to consider:

  1. Wayfair: Wayfair offers an extensive selection of rugs in various styles, sizes, and price ranges. They often have sales and discounts, making it a budget-friendly option.

  2. Overstock: Overstock is known for its discounted prices on furniture and home decor, including rugs. They have a variety of styles to choose from.

  3. Amazon: Amazon offers a vast collection of rugs from different sellers, giving you access to a wide range of choices. Be sure to read reviews and check the seller’s ratings.

  4. IKEA: IKEA is a popular destination for affordable home furnishings, including rugs. They have a range of modern and traditional styles.

  5. HomeGoods: If you prefer shopping in physical stores, HomeGoods is a great option. They offer a rotating selection of rugs and home decor at discounted prices.

  6. Etsy: For unique and handmade rugs, Etsy is a treasure trove. You can find one-of-a-kind rugs from independent sellers.

  7. Lowe’s and Home Depot: These home improvement stores have a selection of rugs, particularly outdoor and indoor/outdoor options. They often have competitive prices.

  8. Rugs USA: Similar to, Rugs USA is an online retailer specializing in rugs. They offer a wide range of styles and price points.

  9. Joss & Main: Part of the Wayfair family, Joss & Main focuses on stylish and on-trend home decor, including rugs.

  10. Local Rug Stores: Don’t forget to explore local rug stores in your area. They may offer unique rugs and personalized service.

When exploring these alternatives, consider your budget, style preferences, and any specific requirements for your rug, such as size and material. Reading customer reviews and checking return policies can also help you make an informed decision.

The Verdict: Legitimate and Reliable

Based on company registration, BBB rating, and a multitude of positive customer reviews, emerges as a legitimate and reliable online retailer for rugs. While no online shopping experience is entirely devoid of risks or occasional hiccups, appears to be a trustworthy platform that values customer satisfaction.

If you are contemplating a rug purchase from, consider perusing customer reviews, contacting their responsive customer service department with any queries, and exploring their extensive inventory to find the perfect rug for your space. Rest assured,’s “A+” BBB rating stands as a testament to its commitment to ethical and satisfactory business practices.

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