Is onbuy legit? Complaints and reviews on onbuy.com

Introduction

OnBuy is a UK-based online marketplace that was founded in 2016. It offers a wide variety of products from a range of sellers. In this blog post, we’ll take a closer look at OnBuy and assess whether it’s a legitimate online marketplace.

Legitimacy of OnBuy

OnBuy is a registered UK company and is a member of the Federation of Small Businesses. The company is also a member of the Trustpilot Verified badge program. This means that OnBuy has been verified by Trustpilot, a leading independent review platform.

OnBuy has a Trustpilot rating of 4.6 out of 5 stars, based on over 50,000 reviews. The majority of reviews are positive, with customers praising the company’s wide selection of products, competitive prices, and excellent customer service.

However, there are a few negative reviews, with some customers complaining about long shipping times and problems with returns. Overall, OnBuy is a legit online marketplace that offers a wide variety of products at competitive prices.

Selection of Products

OnBuy offers a wide range of products, including electronics, home and garden, sports and outdoor, and beauty and health. The company has over 25 million products available, with new products being added daily. The website is easy to navigate, with products categorized by type, brand, and price range.

Prices and Discounts

One of the major benefits of shopping at OnBuy is its competitive prices. The company claims to offer prices up to 75% cheaper than other online marketplaces. OnBuy also frequently offers discounts and promotions, including sales on specific products and seasonal discounts.

Shipping and Returns

OnBuy offers free shipping on orders over £25. The company partners with a range of couriers to ensure fast and reliable delivery. However, some customers have reported long shipping times, particularly for international orders.

Returns are accepted within 30 days of purchase, and customers can request a refund or exchange. However, some customers have reported problems with returns, including delays and difficulties obtaining refunds.

Customer Service

OnBuy has received high praise for its customer service. The company offers a dedicated customer service team, available seven days a week. The team can be contacted via email, phone, or live chat. OnBuy also has an extensive help center, with detailed information on shipping, returns, and other topics.

However, some customers have reported slow response times from customer service, particularly during peak periods such as holidays and sales.

is onbuy legit?

OnBuy is a UK-based online marketplace that was founded in 2016. The company offers a wide variety of products from various sellers, ranging from electronics to fashion to homeware. OnBuy has been gaining popularity in recent years due to its competitive prices and its commitment to excellent customer service.

One of the key factors that sets OnBuy apart from other online marketplaces is its commitment to transparency. OnBuy operates on a commission-based model, which means that it only makes money when a seller makes a sale. This model incentivizes OnBuy to work closely with sellers to ensure that their products are priced competitively and that they receive the support they need to succeed on the platform.

Another factor that has contributed to OnBuy’s success is its focus on customer service. OnBuy has a team of dedicated customer service representatives who are available to help customers with any questions or issues they may have. The company also offers a 30-day return policy, which gives customers peace of mind when making purchases.

OnBuy has also taken steps to ensure the safety and security of its platform. The company uses advanced fraud detection and prevention technology to protect both buyers and sellers from fraudulent activity. In addition, OnBuy is a member of the Federation of Small Businesses and has been verified by Trustpilot, a leading independent review platform.

Despite its many advantages, there are some potential downsides to shopping on OnBuy. Shipping times can vary depending on the seller and the product, which may be a concern for some customers. In addition, OnBuy’s selection of products may not be as extensive as some other online marketplaces, which may be a drawback for customers looking for very specific items.

In conclusion, OnBuy is a legitimate online marketplace that offers a wide variety of products at competitive prices. The company has a strong reputation for excellent customer service and a commitment to transparency and security. If you are considering shopping on OnBuy, it is important to read reviews from other customers and to do your research to ensure that the products you are interested in are available and that the shipping times and return policies meet your needs.

Conclusion

Overall, OnBuy is a legitimate online marketplace that offers a wide variety of products at competitive prices. The company has a good reputation and has been praised for its customer service. However, some customers have reported issues with shipping times and returns. If you’re considering shopping at OnBuy, it’s worth reading reviews from other customers and researching the company’s shipping and returns policies before making a purchase.

Summary

OnBuy is a UK-based online marketplace that offers a wide variety of products from various sellers. The company was founded in 2016, and since then, it has gained a reputation as a trustworthy and reliable platform. One of the advantages of OnBuy is its large selection of products. Whether you are looking for electronics, home appliances, or beauty products, you are likely to find what you need on OnBuy.

Another advantage of OnBuy is its competitive pricing. OnBuy sellers are encouraged to offer their products at competitive prices, which means that shoppers can often find deals that are not available on other platforms. Additionally, OnBuy offers free shipping on orders over £25, which can save customers money.

While OnBuy has many advantages, there are some potential downsides to shopping on the platform. One of the main issues is shipping times. Some customers have reported long shipping times, particularly for items that are being shipped from international sellers. This can be frustrating for customers who are eager to receive their purchases quickly.

Another potential issue with OnBuy is its customer service. While many customers have praised the company’s customer service, others have reported slow response times or difficulty getting in touch with customer service representatives. This can be particularly frustrating for customers who have issues with their orders and need assistance.

Despite these potential issues, OnBuy is a legit online marketplace that is worth considering if you are looking for a wide selection of products at competitive prices. To ensure a positive shopping experience, it is important to read reviews from other customers and to research the sellers before making a purchase. Additionally, it may be helpful to start with a smaller purchase to test the company’s shipping and customer service before making a larger purchase.