is from you flowers legit or scam? Reviews 2024

Is From You Flowers Legit or a Scam?

From You Flowers is an online floral delivery service that markets itself as a convenient way to send flowers anywhere in the world. However, they’ve also received a fair share of complaints regarding poor customer service, incorrect or damaged orders, and difficulties getting refunds. As with any large online retailer, it’s important to examine customer reviews and see if they can actually deliver on their promises. In this post, we’ll take an in-depth look at From You Flowers to determine if they’re a trustworthy option or best avoided.

Background on From You Flowers

From You Flowers was founded in 1999 and is headquartered in Connecticut. They work with over 20,000 local florists worldwide to fulfill orders placed on their website or via their 1-800 phone number. Customers can browse flower arrangements, plants, gift baskets and more for delivery across the US, Canada, UK and over 100 other international locations.

On their website, From You Flowers touts partnerships with major brands like FTD and claims dozens of awards and honors for quality of service. However, digging deeper into third party reviews reveals a more mixed perception from actual customers. Let’s examine what real users are saying about their experiences.

Customer Review Analysis

Looking at review sites like ConsumerAffairs, TrustPilot, SiteJabber and the Better Business Bureau profile for From You Flowers, some trends emerge:

• They have averaged 1-2 star ratings out of 5 across thousands of reviews

• Major complaints include dead/damaged flowers, incorrect orders, and poor customer service

• Many report being unable to get refunds even when flowers didn’t meet expectations

• Delivery issues are common, with orders arriving late, to the wrong address or not at all

• International shipping seems to be where most problems surface

• Some positive reviews exist but are in the minority

Additional red flags include a “F” rating from the BBB and hundreds more negative reviews on Facebook, Yelp and other platforms. This paints a concerning picture of From You Flowers’ actual performance versus marketing claims.

Possible Reasons for Poor reviews

After examining the extensive pattern of dissatisfied customers, some potential reasons emerge:

• Reliance on third party local florists leads to inconsistencies in quality control

• Pressure to keep costs low may result in cutting corners on perishable products

• High order volumes could overwhelm support staff’s abilities to handle issues

• Lack of oversight on international fulfillment partners and shippers

• Difficulty issuing refunds due to business model involving already paid local florists

• Prioritizing new sales over repeat/loyal customer retention and satisfaction

This all suggests From You Flowers’ logistical model and potentially lax quality standards damage the customer experience, despite appearing affordable on the surface.

Are Complaints Justified?

To determine the legitimacy of these complaints, it’s important to validate:

• Are negative reviews targeted or widespread across all demographics?

• Do the issues described violate advertised guarantees?

• Have other reputable sources like the BBB investigated?

• Are similar complaints found on many third party sites over time?

In From You Flowers’ case, all signs point to the concerns being authentic and not isolated incidents. The pervasiveness, consistency in descriptions and backing of objective reviewers provides credibility that this is an ongoing systemic problem, not manufactured dissent.

Deciding to Use Them or Not

Weighing all this information, a few conclusions can be drawn about From You Flowers:

• Prices may be low but hidden costs in aggravation and unreliable service

• Delivery and product quality is a major gamble, especially internationally

• Poor customer service suggests issues won’t be made right if problems arise

• Reputation appears damaged from too many frustrated long-term users

While not definitively a “scam”, From You Flowers does not seem to deliver a risk-free customer experience worth glowing online reviews. Overall, the extensive pattern of complaints suggests relying on alternative reputable local florists or national brands may provide more peace of mind.

Alternative Flower Delivery Options

If the many concerning reviews of From You Flowers give pause, here are some alternative online florists to consider:

FTD

FTD is a trusted legacy brand with over a century of experience. They have a huge global network of verified florists to ensure high quality, on-time delivery.

1-800-Flowers

Another reputable big-box option with variety of gifts & flowers. Live customer support is highly rated to address any issues.

Teleflora

Teleflora boasts the largest florist network in the world. Arrangements tend to arrive very fresh since most are hand-delivered same day.

Floom

Floom works directly with local artisan florists worldwide for unique handcrafted bouquets. Delivery tracking is provided.

UrbanStems

Known for contemporary arrangements in modern designs. Fast shipping allows ordering close to delivery dates for last minute gifts.

These brands all seem to deliver a more consistent customer satisfaction through stronger accountability and quality standards versus From You Flowers based on public feedback.

Final Thoughts

While From You Flowers tries to offer floral delivery convenience globally, an examination of thousands of real user reviews suggests their business model leaves much to be desired when it comes to reliability and recourse for damaged orders. The consistency in types of complaints received indicates these are systemic issues, not isolated incidents.

Other reputable online florists seem to ensure higher quality control by minimizing third parties involved and focusing on customer retention through good service. Weighing affordability versus the very real risks implied by such negative fame suggests alternative florists listed here offer a better overall customer experience if ordering online for delivery. As always, supporting local, independent shops is ideal when available for timely, fresh arrangements too. Overall, buyer beware seems good advice regarding From You Flowers based on their dubious reputation.