FlightHub is a Canadian online travel agency that markets affordable flight booking to North American travellers. Despite being a long-established company, it generates significant search traffic around legitimacy questions. Is FlightHub a trustworthy flight booking platform — or should you book elsewhere?
What Is FlightHub?
FlightHub is a Canadian OTA founded in 2012, operating primarily for the Canadian and US markets. It aggregates flight inventory from airlines and sells tickets through its platform, competing with Expedia, Kayak, and direct airline booking. It is owned by the same parent company (Momentum Commerce Group) as JustFly, another discount flight OTA.
Is FlightHub Legitimate?
FlightHub is a real, registered company that does book real flights. It is not a fraud that disappears with your money. Legitimate PNRs are issued and airlines confirm FlightHub reservations. That said, it carries one of the higher complaint volumes among Canadian OTAs relative to its size.
FlightHub Customer Complaints
FlightHub’s Trustpilot and BBB ratings reflect significant customer dissatisfaction. The complaints are strikingly consistent:
- COVID-era and ongoing refund failures — FlightHub accumulated significant consumer debt during airline cancellations, and complaints about unresolved refunds from years-old cancellations persist in review records
- Hidden fees — prices that appear competitive at search show added service fees at checkout that erode the apparent savings
- Change and cancellation difficulty — FlightHub adds its own fees on top of airline charges, making changes expensive, and the modification process is reported as cumbersome
- Customer service quality — wait times and resolution quality are consistently criticised
Is FlightHub Safe to Book With?
Payment is processed securely. The financial risk is around refund recovery when flights are cancelled or modified. Credit card booking provides chargeback rights which are your primary protection if FlightHub does not process a refund you are legitimately owed.
Our Verdict
FlightHub books real flights but has a well-documented and persistent service quality problem that makes it a high-risk choice when alternatives exist. Book direct with airlines where prices are comparable, and if using FlightHub, pay exclusively by credit card.
