Is Moshtix Legit? A Comprehensive Analysis

Moshtix is an Australian-based ticket retailer that enables customers to purchase tickets for concerts, live music events, festivals and more online. However, some users have questioned the legitimacy and trustworthiness of the platform. In this blog post, we will conduct an in-depth analysis of Moshtix to determine whether it can be considered a safe and reliable option.

An Overview of Moshtix

Moshtix was founded in 2007 and is based in Sydney, Australia. The platform claims to be one of the largest independent ticket retailers in the country, selling tickets for over 10,000 events each year across Australia and New Zealand.

Tickets purchased through Moshtix are either delivered as etickets to the buyer’s email or as printed tickets by post. The platform accepts payment through credit/debit cards, PayPal, bank transfer and alternative payment methods.

Event organizers can list shows and upload tickets onto Moshtix to sell to fans. The platform takes a commission on tickets sold but also provides promotional support to help organizers reach larger audiences.

On the surface, Moshtix appears to be a fully-functioning ticketing platform that has operated legitimately for over 15 years. However, due to some controversial policies, its trustworthiness has been called into question by some users. Let’s examine the key issues.

Refund Policies Under Fire

One of the biggest criticisms of Moshtix is its strict no-refund policy. The platform states that unless an event is cancelled by the organizer, ticket purchases are non-refundable under any circumstances – including illness, transportation issues or schedule conflicts.

Some customers have argued this infringes on their consumer rights. There have also been complaints that Moshtix is inflexible even for cancelled/postponed events, often only offering credit rather than refunds.

While no-refund policies are common for tickets, Moshtix’s refusal to make exceptions even in dire situations has damaged its reputation among some fans. However, its defenders claim the policy protects organizers from financial losses.

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Fraudulent Resale Allegations

In the past, Moshtix has faced accusations that its platform enables fraudulent ticket resales above face value. This is because there are no price controls – anyone can list tickets for whatever price they want.

Critics argue this allows unscrupulous users to buy up tickets in bulk during presales and then relist them at inflated “scalper” prices, misleading fans. Moshtix maintains it provides tools to validate tickets and combat illicit behavior but can’t control dynamic market forces.

The problem raises doubts about whether the platform adequately polices resales. While not necessarily a scam in itself, the secondary market issues could be seen as exploiting customers if left unchecked.

Technical & Customer Service Woes

There have also been numerous reports over the years of technical glitches and errors on Moshtix that impacted the ticket-buying experience. Issues like slow loading, crashing carts and confirmation delays seem to occur regularly during busy onsale periods.

Furthermore, Moshtix’s customer service is often criticized for being difficult to reach, providing canned responses and failing to address complex problems in a satisfactory manner. The combination of these factors undermine users’ trust in the platform.

Security & Payment Protection

In terms of payment security, Moshtix uses HTTPS encryption and major payment processors like PayPal, which should protect financial information. No large-scale data breaches have been reported either.

However, the platform offers limited purchase protection – it will only refund if an event is cancelled with no makeup date set. This leaves buyers vulnerable if they encounter issues like fraudulent tickets. Overall security could potentially be improved.

Is Moshtix Ultimately Legitimate?

In summary, while Moshtix appears to operate as a legitimate business and ticketing platform, its overly strict policies and lack of adequate response to known issues have damaged user trust over time.

However, the platform is not an outright scam either – it enables music fans to easily purchase tickets legally through a widely used service. Major event organizers also endorse it as a distributor.

Therefore, Moshtix exists in a gray area – it’s a real company but one that could stand to reform some practices to better protect consumers and maintain higher standards of support. As long as users are cautious of no-refunds, the risks of buying through it seem relatively low though.

Best Practices for Using Moshtix Safely

Based on the analysis, here are some prudent recommendations for those still keen to utilize Moshtix:

• Only purchase tickets for events you’re 100% committed to attending due to no-refund policy. Keep backup plans just in case.

• Watch out for inflated resale prices and only purchase directly from Moshtix or the event page whenever possible.

• Double check ticket and order details immediately to catch any errors. Take screenshots for records.

• Consider alternative platforms like Ticketek which may provide better purchase protection policies.

• Enable two-factor authentication on any associated payment accounts as an extra security precaution.

• Avoid Moshtix during peak sales periods when site reliability tends to falter more often.

• Join event Facebook groups to monitor for potential scams before purchasing through Moshtix.

With an abundance of care and following best practices, the risks of using Moshtix can be reduced for risk-averse customers. However, the platform may not be suitable for all users due to its policies.

Conclusion – Caveat Emptor With Moshtix

In closing, while Moshtix operates officially as an Australian ticketing platform, users would be wise to adopt a cautious approach – verifying event/ticket details, reading the fine print of purchase terms and taking basic security measures before buying through the site.

Music fans wanting complete purchase protection and assurance are likely better sticking with major reputable retailers like Ticketek in Australia. However, for those comfortable taking some responsibility, Moshtix remains a reasonably safe option if guidelines are followed strictly.

Transparency with policies and improvements to customer support would go a long way towards rebuilding trust for the platform over time as well. Overall, vigilance and personal due diligence holds the most value when working with any ticket vendor, including Moshtix. Caveat emptor applies.