bask46 reviews: complaints by customers in USA

Analyzing Customer Reviews for Bask 46

Bask46 is a restaurant located in Woodland Park, New Jersey that gained publicity after being featured on the TV show Kitchen Nightmares. In this post, we will take an in-depth look at customer reviews for Bask 46 from various sources like Yelp, Google, and local news articles, both from before and after their time on the show. Analyzing reviews can provide useful insights into a business’s operations, customer experience, and how they have evolved over time.

Background

Before diving into reviews, let’s quickly summarize the background. Bask46 started as Bask Bar & Grill and was owned and operated by a married couple, John and Gina. After about 6 months in business, they were struggling with management issues, inconsistent food quality, and declining sales that led them to contact Chef Gordon Ramsay for help.

On the episode which aired in October 2017, Ramsay worked with the owners to overhaul their menu, retrain staff, improve food quality standards, and address other issues holding them back. The episode showed a positive transformation, but would customers agree and would the improvements stick after Ramsay’s departure? Let’s explore what customer reviews reveal.

Early Yelp Reviews

Checking the earliest Yelp reviews from when the restaurant was still called Bask Bar & Grill provides a useful baseline. Several common complaints emerged among the 3-4 star reviews. Many criticized inconsistent food quality, citing overcooked or poorly prepared dishes. Others mentioned lengthy wait times for meals despite the restaurant not being very busy.

Poor management was another frequent pain point. Reviews described disorganized servers who were unclear on menu items or specials. Some customers even said they had to wait so long to get a manager’s attention to resolve issues that they ended up leaving without getting their food or drink orders correct.

It’s clear from these early Yelp reviews that inconsistent execution, subpar food quality control, and weaknesses in management/staff training were very real problems plaguing the business in its first 6 months. These align with many of the issues Ramsay highlighted needing major improvement on Kitchen Nightmares as well.

Post-Show Reviews

Now let’s examine reviews after the restaurant overhauled its operations following Ramsay’s visit. This provides insight into whether the changes made an impact. Reviews on both Yelp and Google became significantly more positive, averaging around 4-4.5 stars. Customers frequently praised the remodeled interior, attention to food quality, and friendlier service compared to before.

Specific dishes getting called out in reviews as standouts included baskets of onion rings, buffalo chicken wings, burgers and pizzas. Customers also noted the portions were generous. Many commented they would return based on enjoying their overall dining experience. This reflects the transformation seemed to have stuck in addressing the management and consistency problems holding the restaurant back previously.

Woodland Park locals also began voicing support for the “new” Bask46 in letters to the editor section of the local newspaper. One wrote they were “thrilled to see this local favorite get back on its feet.” This suggests the changes were welcomed within the surrounding community as well. So by most metrics, the Kitchen Nightmares revamp delivered tangible improvements in customer satisfaction.

Sustained Success

Looking further down the timeline, reviews have remained largely positive years after the show. On its current Google profile, Bask 46 boasts a solid 4.2 star rating across 65 reviews as of this writing. Recent comments continue complimenting favorites like wings, burgers and friendly staff. Importantly, no glaring issues with consistency seem to have resurfaced based on reviewing many individual reviews.

This sustained success provides encouraging signs the business has been able to maintain the higher standards instilled by Ramsay rather than backsliding after he departed. Running a tighter ship appears to have earned Bask 46 loyal repeat customers as well as new patrons. Overall reviews showcase the turnaround achieved on Kitchen Nightmares was no flash in the pan.

Addressing the Occasional Negative

Of course, no business will receive 100% positive reviews all the time. Digging into a handful of the occasional 1-3 star reviews is still worthwhile, as even criticisms can offer opportunities for learning if issues are legitimate. A few post-show critiques cited food arriving cold or drinks being strong/weak.

However, many others praised consistency, so these appear to be isolated incidents rather than systemic problems. A few criticism centered around feeling “rushed” by servers, but most others said staff were attentive without hovering. So there may potentially be room for ongoing server training versus majorshortcomings.

Most importantly, no reviews indicated resurgences of the widespread kitchen, management or quality control breakdowns that were tanking the business before Kitchen Nightmares. A few not entirely positive reviews are normal for any restaurant and don’t erase the transformation Bask 46 achieved with Ramsay’s help according to broad customer feedback.

Conclusion

In summarizing this analysis of Bask46 reviews over several years, it’s clear the exposure on Kitchen Nightmares delivered tangible benefits that appear lasting. Before the show, the restaurant struggled with inconsistencies in food, service problems, and undefined standards. As numerous early reviews highlighted, these were serious issues threatening the business.

However, after Ramsay’s intervention, customer reviews began overwhelming praising tighter operations, better quality control, and a renewed focus on the guest experience. Most importantly, these improvements have held steady in the years since as evidenced by ongoing enthusiastic reviews online. The proud ownership’s commitment to sustaining changes has paid dividends in deservedly positive word-of-mouth.

While no business is perfect 100% of the time based, the lack of a consistent pattern of problems in reviews reinforces that Bask 46 has overcome its earlier dysfunction through hard work. Their proven success story demonstrates how Chef Ramsay’s teachings can deliver ongoing wins when adopted wholeheartedly by owners. Customer reviews offer valuable insight into assessing this impact over the long run.