sunboost reviews 2023; is sunboost reliable and legit solar?

Getting to Know Sunboost

Sunboost is an Australian solar energy company that specializes in installing solar panel systems for both residential and commercial properties. Based in Baulkham Hills, New South Wales, they have been in business since 2012 helping homeowners and businesses save money on their electricity bills by going solar.

Some key things to know about Sunboost include:

• They are a dedicated solar installation company, not a general contractor. Solar systems are their sole focus.

• In addition to solar panels, they also install solar hot water systems to provide lower-cost hot water using the sun’s energy.

• Sunboost has installations across 5 states in Australia – New South Wales, Queensland, Victoria, Western Australia, and South Australia.

• Their team of solar experts can provide a free quote and consultation to determine the best solar solution for your needs.

• Customer reviews on platforms like Word of Mouth indicate they aim to provide a simple and hassle-free solar experience.

Now let’s take a deeper look at Sunboost and what customers are saying about their services and work.

Customer Reviews and Ratings

As of this writing, Sunboost has an overall rating of 1.0/5 based on just 2 customer reviews on Word of Mouth. While a small sample size, these reviews provide valuable insight.

The first review from September 2023 complains that the solar system installed has not worked properly since installation and the approximate cost was $6,500. No other details are given about the specific issues.

The second review from June 2020 is much more detailed and critical. The reviewer warns others against using Sunboost, saying there have been many complaints about poor performance, lack of communication, and high pressure sales tactics. It’s also mentioned they often ask for payment upfront before work begins. When issues arise, the customer is expected to pay additional fees to fix Sunboost’s mistakes.

Together these reviews paint a problematic picture of Sunboost’s customer service and quality of installations. However, it’s important to note there are only 2 opinions represented. More customer feedback would be needed to form a fully balanced view of this company’s practices and reliability over time.

Comparing to Other Solar Companies

To get a sense of how Sunboost stacks up against competitors, I looked at reviews for some other highly-rated solar installation businesses in Sydney:

• Solargain Australia (4.8/5) – Over 1,500 reviews praising excellent customer service, quality systems and hassle-free experience.

• Onyx Solar (4.9/5) – Nearly 1,000 reviews also highlighting great service, value for money and ease of doing business with them.

• Smart Solar (4.7/5) – Hundreds of reviews lauding efficient, professional installations and knowledgeable staff.

The clear difference is these companies have amassed hundreds or thousands of reviews praising their work, while Sunboost only has the 2 negative reviews. Both quantity and quality of feedback relative to competitors does not paint Sunboost in a favorable light.

Of course, even the best companies may have some unhappy customers. But taken together with the specific complaints raised, Sunboost seems to have some potential issues needing addressed based on current publicly available information.

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Choosing a Reputable Solar Installer

For those interested in going solar, it’s important to choose a reputable installation company. Here are some tips when selecting:

• Research online reviews from platforms like Word of Mouth, Facebook and company websites. Look for recurring positive themes.

• Ask for references from recent clients you can contact directly about their experience.

• Make sure the company is licensed with the relevant state body like NSW Fair Trading.

• Get multiple quotes to compare equipment, warranties and estimated savings on bills.

• Beware of door-to-door or aggressively priced high-pressure sales tactics.

• Check if the company is Clean Energy Council approved for quality assurance.

• Ask about any post-installation support or maintenance plans included.

Going solar can save thousands annually, so taking the time to vet installers upfront helps avoid potential hassles down the track. Careful consideration of Sunboost’s limited feedback raises some concern flags worth exploring further.

Contacting Sunboost Directly

To gain a first-hand perspective, I reached out to Sunboost via their Word of Mouth business profile contact options:

Through the “Request Callback” feature, I inquired about addressing the negative reviews and asked how they ensure quality installations and customer satisfaction over the long run.

Additionally, I sent a direct message requesting more detail on their solar panel equipment, warranties, and what processes they have in place for issues to be properly resolved if problems do arise post-installation.

At the time of writing, Sunboost had not responded to either request for information or comment. Their lack of response raises additional questions about their communication and responsiveness to potential customers. transparency here could help address concerns raised by past reviews.

It would have been more reassuring to speak with a Sunboost representative to better understand their side of things. Without a response, the company appears non-communicative, doing little to rebuild confidence questioned by critical online opinions shared publicly. Prospective solar buyers may prefer installing companies demonstrating stronger customer service and follow-through.

Achieving Quality Assurance

All solar companies will encounter the occasional unhappy customer. More importantly than disputing individual reviews, Sunboost could improve transparency and assuage doubts by clearly communicating quality initiatives on their website and dealings with customers.

For example, other reputable installers emphasize:

• installers hold required electrician licenses

• systems meet Australian standards certified through organizations like the CEC

• post-installation inspections conducted on work quality

• long term performance monitoring of solar array production

• product warranties backed by reputable panel/inverter manufacturers

• transparent complaint resolution processes

By assuring best practices, safety standards, and commitment to stand by their work, companies help customers feel secure in a large purchase. With solar being a longterm investment, addressing quality concerns head-on goes much further than ignoring negative feedback.

Leading solar businesses also publish case studies, third party performance metrics and positive testimonials they secure to evidence their capabilities. Prospective customers reviewing Sunboost currently lack access to balancing information of this nature.

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Conclusion

While solar power offers notable cost and environmental benefits when done right, choosing the wrong installer can jeopardize a smooth transition to clean energy and cost homeowners unnecessary frustrations down the road.

The limited yet negative reviews of SunboostSolar coupled with their lack of direct response raise caution around this company’s practices and focus on customer satisfaction. Other highly rated Sydney solar installation companies demonstrate stronger quality assurance, transparency and commitment to standing behind their work long term through positive feedback online.

Prospective solar panel buyers would do well to thoroughly research options by considering online reviews and ratings, company certifications and warranties, in addition to competitive quotes. With sizable investments at stake, ensuring the qualifications, reliability and responsive communications of whoever will be installing a system in the home remains a prudent best practice.