is vestiaire collective legit or scam store? Reviews and complains 2023

An Insider’s Guide to Vestiaire Collective

As both a shopper and seller on Vestiaire Collective for several years now, I’ve gained invaluable insight into how the platform works and what it’s like to use. In this comprehensive review, I’ll break down my experience with Vestiaire Collective and provide tips to help you determine if it’s right for your pre-loved fashion needs.

What is Vestiaire Collective?

To start, let’s discuss the basics of Vestiaire Collective. At its core, Vestiaire Collective is an online marketplace dedicated to the resale of luxury fashion items. Some key things to know:

• Launched in 2009 and now has over 23 million members globally
• Specializes in designer clothing, shoes, bags, accessories, and more
• Carries a wide range of brands both high-end and accessible
• Caters to both individual and professional resellers
• Offers a large community of buyers and sellers

By bringing together a global network of fashion lovers, Vestiaire Collective aims to keep luxury pieces in circulation longer and promote more sustainable practices. It’s a great place to seek out pre-owned treasures or make some money selling your own favorites.

Vestiaire Collective for Buyers

As someone who has made multiple purchases on Vestiaire Collective, here are the main perks and considerations if you plan to shop:

Authentication Services

You have the option to pay $15 USD to have each item shipped directly to Vestiaire for authentication before it’s sent to you. This provides peace of mind that what you’re buying is 100% authentic.

Large Selection

With over 23 million members worldwide, you have access to a huge selection of brands like Chanel, Gucci, Louis Vuitton, Prada and more at different price points. It’s easy to find unique pieces.

Shipping Policies

Shipping costs are calculated based on the seller’s location and item price. Items coming internationally will always go through Vestiaire for authentication and incur a fee. Delivery typically takes 7-14 days.

Payment Methods

You can pay securely right on the Vestiaire site using major credit/debit cards, PayPal, Apple Pay, and local payment methods like Klarna in some countries.

Returns & Refunds

If an item arrives not as described, you can dispute it within 72 hours for a full refund. Items from professional sellers can also be returned within 14 days for a refund.

The downside is no returns are allowed on items from individual sellers, so inspect photos/listings closely before purchasing. Also be sure to factor in all potential duties/taxes as an international buyer.

Vestiaire Collective for Sellers

For those looking to sell their own pre-loved items, here’s what you need to know about the seller experience on Vestiaire Collective:

Listing Process

The listing process is easy, requiring 6 basic steps to input all item details, photos, size, condition, etc. You can add up to 10 photos per item.

Seller Types

There are two seller tiers – individual sellers for casual resellers and “professional” sellers for registered resellers/businesses.

Fees

Seller fees range from 12-15% of the sale price depending on the item value and your country location. The fees cover all payment processing, customer service, authentication services, and promotion of your listings.

Shipping Policies

When your item sells, you’ll receive a prepaid shipping label. Buyers cover the cost of shipping and any import duties on international orders. You have up to 7 days to ship the item from the sale date.

Payouts

Payment is initiated either 72 hours after delivery confirmation or once Vestiaire authenticates and ships the item if going through them. Payouts typically arrive in your bank account within 5 business days.

Returns

If you’re an individual seller, returns are not possible. Professional sellers must accept returns within 14 days for a full refund to the buyer including return shipping costs.

Overall, Vestiaire Collective supplies all the tools needed to effectively sell your luxury items to a vast, global customer base while providing protection and support along the way.

Is Vestiaire Collective Legitimate?

When venturing into online resale, legitimacy is a top concern. Thanks to several layers of authentication, buyer/seller safeguards, Vestiaire Collective has certainly earned its reputation as a trustworthy platform.

Here are some key aspects that validate Vestiaire Collective’s authenticity:

• Stringent Listing Reviews – All new listings are inspected by Vestiaire staff for accuracy, photos taken by seller, branding visibility, etc. before approval.

• Authentication Services – As mentioned, buyers can opt to have each item verified as authentic by Vestiaire’s authentication team before delivery for just $15 per item.

• Buyer Protection – Issues can be disputed within 72 hours of receipt for refunds from individual sellers or returns processed for professional sellers.

• Secure Payment Methods – Vestiaire Collective is fully PCI compliant so credit cards and other payment methods are safely handled on their site.

• Trustpilot Reviews – The website maintains a strong 4.5/5 star average rating from thousands of verified customer reviews on Trustpilot.

• Industry Recognition – Vestiaire Collective has received numerous awards and praise from top fashion/business publications over the years.

With these authenticity checkpoints in place, buyers and sellers alike can shop and sell with confidence on the Vestiaire Collective platform. Reputable oversight makes it one of the most legitimate luxury resale destinations online globally.

Vestiaire Collective Listing Tips

Now that we’ve explored the core of how Vestiaire Collective works, let’s dive into some practical tips for taking killer product photos and optimized listings as a seller:

Photography

• Use sunlight for natural light vs artificial lights which can distort colors
• Shoot on a plain backdrop like a solid colored sheet or seamless paper
• Get close-ups of logos/engravings, fabric textures, any flaws
• Include photos of all angles, pockets, zippers, accessories etc

Description Best Practices

• List full brand name, item name, style number if available
• Note condition and describe any signs of wear thoroughly
• Double check measurements are listed in full and accurate
• Include where you originally purchased the item if possible
• Highlight unique details buyers may appreciate knowing

Pricing Strategies

• Research “sold” prices of the same items to determine fair market value
• Consider discounts for bundle purchases or offers to friendly followers
• Be open to reasonable offers from buyers via the Vestiaire chat feature
• Mark down prices closer to sell-by dates if an item isn’t moving

Taking the time to truly showcase your item through photography and informative descriptions can help turn more views into sales on Vestiaire Collective. Test out these tips and optimize over time based on your performance.

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Using Vestiaire Collective Strategically

Maximizing your success with Vestiaire Collective involves considering the best strategies for your goals as a buyer or seller. Here are some tactical approaches:

Buyers

• Set up alerts for desired items/brands to catch new listings quickly
• Stack discounts to save more like 20% first purchase offers
• Negotiate bundled shipping costs on multiple items orders
• Watch warehouse sales for steals on overstock merchandise

Sellers

• Crosslist high-ticket items to Vestiaire & TheRealReal for maximum exposure
• Bundle inexpensive add-on items to boost sales cart values
• Relist unsold items with lower prices seasonally if a slow mover
• Use offers to provide discounts to bulk-buying resellers

Full-Time Resellers

• Maintain top-rated seller status for perks like ad credits
• Source retired stock in bulk from suppliers to flip large volumes
• Offer bundle discounts to resellers or share affiliate links
• Cross-promote listings through a resale business Instagram

With the right selling approach tailored to your unique goals and inventory, Vestiaire Collective has real potential for buyers and sellers alike. Collect feedback and adjust along the way for optimal success.

Common Vestiaire Collective Questions

As luxury resale grows in popularity, questions about platforms like Vestiaire Collective naturally arise. Here are answers to some frequently asked queries:

Q: What payment methods does Vestiaire Collective accept?
A: The platform accepts major credit/debit cards, PayPal, Apple Pay, and Klarna/Affirm depending on your country.

Q: How long does shipping take internationally?
A: Most international shipping takes 7-14 business days once the item leaves Vestiaire Collective’s warehouse, accounting for customs processing times.

Q: Are there seller limits on Vestiaire Collective?
A: There are no set limits on the number of listings or sales volume individual sellers can manage but top rated status has perks.

Q: How do I change my address or passwords on my account?
A: Log into your Vestiaire Collective account and update these settings directly from your profile section under “Account”.

Q: How long does the authentication process take at Vestiaire Collective?

A: Vestiaire Collective aims to complete the authentication process within 2 business days of receiving an item for $15 authentication. However, during busy periods it may take up to 5 business days.

Q: What payment methods does Vestiaire Collective accept?

A: Vestiaire Collective accepts major credit cards, PayPal, Apple Pay, and local payment options like Klarna in some countries.

Q: Can I ship items internationally on Vestiaire Collective?

A: Yes, both buyers and sellers on Vestiaire Collective are located globally so international shipping is supported. You’ll need to check individual listing/country restrictions.

Q: How do I add more than 10 photos to my listings?

A: Vestiaire Collective currently limits listings to a maximum of 10 photos. There is no way to exceed this limit for individual listings.

Q: How do I change my address or password on my Vestiaire Collective account?

A: To update your address or password, log into your Vestiaire Collective account and navigate to the “Account” section of your profile page. The settings are editable from there.

Q: Is it better to be an individual seller or professional seller?

A: Both tiers have advantages depending on your goals. Professional sellers get more tools but individual is good for occasional selling. Consider your volume and time commitment.

Q: What payment methods do sellers receive money via?

A: Sellers are paid out through either direct bank deposit, PayPal, or third party payment processors like Hyperwallet, depending on their selected payout preferences.

Q: How do seasonal sales and promotions on Vestiaire Collective work?

A: Vestiaire Collective runs occasional seasonal sales where buyers can access discount codes. Sellers can promote their items to kickstart sales during these marketing periods too.

Conclusion

In conclusion, Vestiaire Collective has established itself as one of the leading online luxury fashion resale marketplaces in the world. For both buyers and sellers, it provides a trustworthy platform to trade in high-quality pre-owned items from top brands. Through services like professional authentication, global shipping and payment processing, Vestiaire Collective handles the logistics so users can focus on the experience.

While commission fees are higher than some competitors, sellers benefit from the extensive marketing power and buyer reach of the Vestiaire platform. With strategic listing practices, customer service and brand-building tactics, dedicated resellers can create sustainable businesses on Vestiaire Collective while buyers find coveted pieces at accessible price points. Whether you’re looking to declutter your closet or expand your collection, Vestiaire presents many opportunities for circular fashion.

While it may not be the best fit for occasional low-volume sellers, serious luxury resellers will appreciate Vestiaire Collective’s premium brand reputation and customer base. For industries focused on sustainability and championing pre-loved fashion globally, Vestiaire Collective has become the prestigious leader to facilitate this growing circular economy.